FAQ's

[faq]Where do I start?[/faq]
Getting started with an ROV build can be a little daunting. We'd like to help where we can - MATE Educate is a great resource for teachers and mentors.

If you're still concerned, you can always drop us an email and we'll get to you ASAP.

[faq]Do you accept Purchase Orders?[/faq]
YES! We accept Purchase Orders from US-based educational institutions. This includes the contiguous United States, Hawaii, and Alaska.

Steps to place an order through a purchase order:

1. Add items to your cart.

2. Click "Need a Quote?" and fill in the details.

3. Receive an email from seamate@marinetech.org with your quote.

4. Send the quote and your purchase order to seamate@marinetech.org for processing.

[faq]Do you ship outside of the United States?[/faq]
YES! However, additional shipping fees apply. Please contact us for more information.

[faq]What shipping service do you use?[/faq]
We primarily use UPS but can accommodate other shipping services depending on your needs.

[faq]How long will it take to process my order?[/faq]
Orders paid by credit card are processed immediately. Please allow 3-5 business days for fulfillment and approximately one week for shipping.

[faq]Do you charge tax on my order?[/faq]
Residents of Tennessee or Washington D.C. will be charged tax. If you have a tax-exempt certificate, please contact us before placing an order.

[faq]Do you accept returns?[/faq]
We accept returns. Please check out our Refund & Return Policy for details.

[faq]How do I create a quote?[/faq]
To create a quote, add all items to your cart. Go to your cart and click "Need a Quote?", fill in the required information, and click "Generate Quote." You will receive an email with the quote.

[faq]What personal information does seamate.org collect?[/faq]
We collect personal information to help process your orders and enhance user experience. This includes device details (IP address, browser type) and order details (name, address, payment information).

[faq]How is my personal information shared?[/faq]
We share your information with Shopify, shipping agents (UPS, USPS, DHL, FedEx), and grant organizations like the National Science Foundation as needed. More details are available in our privacy policy.